Effective July 21, 2026 · Last updated July 21, 2026
These Terms & Conditions (“Terms”) govern the services provided by RoofWorx LLC (“RoofWorx,” “we,” “us”) to the property owner or client (“you”). By requesting an estimate, booking a service, signing a service agreement, or authorizing work, you agree to these Terms. Your signed service agreement, estimate/quote, and any assignment of benefits control over these Terms where they conflict.
1. Services & Estimates
RoofWorx provides roofing, storm restoration, and related mitigation and construction services. Estimates and quotes describe the anticipated scope and price for the work and become the agreed scope once you approve or sign them. Verbal approvals for emergency mitigation are honored to prevent further damage to your property and are later documented in writing.
2. Insurance Claims & Assignment of Benefits
Where your work relates to an insurance claim, RoofWorx may assist with documentation and communication with your carrier as a courtesy. RoofWorx is not a party to your insurance policy and does not adjust claims or guarantee any particular claim outcome or payment amount. You remain personally and fully responsible for payment of the entire balance, including your deductible and any amount your carrier depreciates, denies, underpays, or delays.
Assignment of Benefits (AOB): Any assignment of insurance benefits to RoofWorx is created only by a separate, signed AOB document. No invoice, booking form, or campaign creates or modifies an assignment of benefits.
3. Your Right to Cancel
For contracts solicited at your residence, you may have the right to cancel the service agreement without penalty by written notice within three (3) business days of signing, as provided under Tennessee law. This right to cancel applies to the service agreement before work is performed. It does not apply to an invoice for work already completed and accepted, and it does not entitle you to cancel payment for work RoofWorx has already performed at your request.
4. Payment Terms
Unless your signed agreement states otherwise, the balance for completed work is due within seven (7) days of completion of the work. For work billed on a paid-when-paid / insurance basis, the balance is instead due within seven (7) days of your receipt of payment from the insurance carrier for that work. Paid-when-paid terms do not waive your ultimate responsibility for any amount the carrier fails to pay. Time is of the essence for payment.
5. Late Charges & Collection Costs
Any balance not paid by its due date is past due and accrues a late charge of 1.5% per month (18% per year) on the unpaid balance, or the maximum rate permitted by Tennessee law, whichever is less. If an account is placed for collection, you agree to pay all reasonable costs of collection, including court costs and reasonable attorney’s fees, to the extent permitted by law.
6. Changed Conditions & Additional Work
Roofing and mitigation work can reveal hidden damage or conditions not visible at the start (for example, deteriorated decking or concealed water damage). Additional or changed work is performed as reasonably necessary to address the loss or at your request, and is billed at the agreed or itemized rates, documented by change order where practical.
7. Emergency Tree Removal & Temporary Tarping
Tree removal, debris removal, temporary tarping, emergency covering, and stabilization are limited mitigation measures intended to remove immediate hazards, provide temporary protection, and reduce the risk of additional damage. These services are not permanent repairs, and removal of a tree or tree sections from a structure does not constitute a structural inspection, engineering evaluation, or certification that the property is structurally sound, code-compliant, or safe for continued use or occupancy.
RoofWorx makes no warranty, express or implied, that tree removal, debris removal, temporary tarping, emergency coverings, or stabilization will make or keep the roof, structure, or property watertight, weatherproof, structurally sound, code-compliant, or protected from additional damage. Temporary tarps and coverings may loosen, shift, tear, leak, deteriorate, or fail because of wind, rain, hail, ice, snow, falling debris, animal activity, structural movement, concealed damage, deterioration, continued exposure, or other circumstances outside RoofWorx’s control. The Property Owner is responsible for monitoring the property and temporary protection, promptly notifying RoofWorx of any movement, leakage, deterioration, or changed condition, restricting access to unsafe areas, protecting personal property from continued exposure, and promptly arranging permanent inspection and repairs.
8. Materials, Title & Lien Rights
All materials furnished remain the property of RoofWorx until the balance is paid in full. RoofWorx reserves all rights available under Tennessee law and any signed agreement for unpaid completed work, including its mechanic’s / materialman’s lien rights. Tennessee lien notice and enforcement deadlines are strict and time-sensitive.
9. Warranty
Workmanship on permanent construction work is warranted only as stated in your signed service agreement or a separate written warranty issued by RoofWorx. Materials carry only the manufacturer’s warranty, provided directly by the manufacturer and subject to its terms. No warranty applies to tree removal, debris removal, temporary tarping, emergency coverings, or stabilization services. Except as expressly stated in a signed document, RoofWorx makes no other warranty, express or implied, and is not responsible for pre-existing conditions, code upgrades outside the agreed scope, or damage from causes outside the completed work.
10. Acceptance of Work & Billing Disputes
Payment of an invoice confirms that the completed work was inspected and accepted. If you dispute any item, you must give RoofWorx written notice within 7 days of the invoice date, identifying the specific line item, the basis for the dispute, and the requested resolution; otherwise the invoice is deemed correct and accepted. Any undisputed portion of a balance remains due on its original terms while a disputed portion is being resolved.
11. Dispute Resolution
The parties will resolve any dispute arising out of or relating to these Terms, the services, or any invoice using the following steps, in order:
- Written notice. The disputing party first gives written notice describing the dispute, the items in question, and the resolution requested. RoofWorx must be given a reasonable opportunity to inspect and, where appropriate, correct any workmanship item before further action.
- Good-faith negotiation. The parties will attempt in good faith to resolve the dispute directly within thirty (30) days of the written notice. Any undisputed portion of the balance remains due during this period.
- Mediation. If not resolved, the dispute is submitted to non-binding mediation before a mutually agreed mediator in Davidson County, Tennessee, with the mediator’s fee shared equally.
- Binding arbitration. Any dispute not resolved by mediation is settled by final and binding arbitration administered under the rules of the American Arbitration Association (or another mutually agreed administrator), held in Davidson County, Tennessee, and decided under Tennessee law. Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own costs unless the arbitrator awards costs and reasonable attorney’s fees to the prevailing party.
Venue, jury waiver & time to sue. For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state courts in Davidson County, Tennessee, and, to the fullest extent permitted by law, waive any right to a trial by jury. Any claim relating to the services or an invoice must be brought within one (1) year after it arises, except where a longer period is required by Tennessee law. This section does not limit or delay RoofWorx’s right to preserve or enforce its lien rights within the deadlines required by Tennessee law.
12. Limitation of Liability
To the fullest extent permitted by Tennessee law, RoofWorx’s total liability for any claim relating to the services will not exceed the amount you paid to RoofWorx for the specific work giving rise to the claim. RoofWorx is not liable for indirect, incidental, or consequential damages.
13. General
These Terms are governed by the laws of the State of Tennessee. If any provision is held unenforceable, the remaining provisions stay in effect. These Terms, together with your signed estimate/quote, service agreement, and any AOB, are the entire agreement between the parties and may be modified only in a writing signed by RoofWorx. RoofWorx may update these Terms from time to time; the version in effect when you booked or signed governs your work.
RoofWorx LLC
3602 Sussex Court, Old Hickory, TN 37138
(615) 934-5732 · roofworx@fixmyroof-tn.com
Tennessee Contractor License BC-A/r #85166
These Terms & Conditions are provided for general contracting purposes and do not constitute legal advice.